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The Closest Resort To Mountain Home With a Lake View |
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Reservations Thank you for considering The Carlton Resorts & Suites We will do all we can to make your stay at The Carlton a memorable one. Our business depends on advance reservations therefore cancellations can be costly. Once we reserve your cottage, we remove it from the market, refusing all other reservations on it.
A major credit card is required to guarantee a reservation.
You will be charged for the number of nights reserved.
Due to Arkansas Alcoholic Beverage Control Regulations, We cannot rent to anyone under the age of 21. Those under the age of 21 unaccompanied by a parent or guardian adult guest will be refused and any deposit will be forfeited.
Deposits A deposit of one third the total amount must be received within 10 days of making reservations to confirm your reservation. Balance to be paid at the time of check in. NO refund due to early departures. (This includes cancellation because of inclement weather). Deposits will not be refunded if cancellation is received less than 14 days prior to reservation arrival dates.
Full refunds will be given for any cancellations 30 days prior to arrival with a $12.00 processing charge. Deposits made can be transferred to another open date if cancellations are made between 14 and 30 days with no penalties.
Personal Checks are accepted upon check in (Out of State checks must be guaranteed with a valid credit card). For deposits we accept personal checks, traveler’s checks, major credit cards, money orders and of course cash. Please do not send cash through the mail for deposits. Any returned checks will be assessed a $25.00 fee for processing.
Arrivals & Departures Check in time is 3:00 PM. We will try our best to accommodate early arrivals when we can, however we do need time to prepare your room to be sure it is clean and ready for you.
Check out time is 10 AM. Any late departures will be assessed a $25.00/hour fee, Time is precious when we are preparing for our next guest.
If you are going to be late on your arrival please try to inform us. If it is past 9 PM we may not be available. If we are not available we will make every effort to accommodate you.
Pets Pets may be allowed only with prior approval. ALL PETS MUST BE REGISTERED! Management reserves the right to expel unregistered pet owners with no refund. There is a $10.00 per night per pet for all approved pets. All pets must be on a leash while on resort grounds. Pets can not be left alone at any time. We have many children at the resort therefore you pet droppings must be picked up immediately.
Room Furnishings KITCHEN: Basic dishes, utensils, pots and pans are furnished. If you plan on cooking meals that require special equipment you should check with us or bring it with you. All items are for resort use only and should not leave your cabin for picnics or cooking or eating away from your cabin. Guests are expected to wash all dishes, pots and pans and leave them in the condition found. A $25.00 fee will be charged to clean kitchens or to replace any items.
BATH: Resort towels are for bathing use only, please bring your own beach towels to use at the pool or the lake. Please do not use towels to clean cars or boats, we have rags available for that purpose.
THINGS NOT TO FORGET: All consumables such food, coffee, paper towels. The obvious such as swim wear, sun screen comfortable clothing and shoes, and fishing gear. The not so obvious such as water sandals (our lakes have rocky bottoms), Binoculars, Camera & film, cash or travelers checks (some of our local merchants do not take credit cards or out of state checks), medications, and cell phones (our units do not have telephones). |
